How to report a Samsung Music error
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If you are using Samsung Music and an error occurs, you can always report the problem quickly and easily. Sending an error report helps us check the issue, so we can fix it immediately and provide you with better service in the future.
How to report an error on your device
If you want to report an error on your device while you are using Samsung Music, follow these steps.
Step 1. If you do not have already installed, download Samsung Members app.
![Step 2. Press the More button [three dots in the upper right corner] and tap the “Settings” menu.](http://images.samsung.com/is/image/samsung/assets/dotcom/apps/197---how-to-report-a-samsung-music-error/03-en-images-how-to-report-a-samsung-music-error.png?$LazyLoad_Home_PNG$)
![Step 2. Press the More button [three dots in the upper right corner] and tap the “Settings” menu.](http://images.samsung.com/is/image/samsung/assets/dotcom/apps/197---how-to-report-a-samsung-music-error/03-en-images-how-to-report-a-samsung-music-error.png?$684_N_PNG$)
Step 2. Tap on more options icon and select “Settings”.
Step 3. Select “Contact us” option.
Step 4. Tap on “Errors reports” to send your report. You must send with the system log data. (If the issue occurred in the last 5 minutes).
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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