How to report a Samsung Pass error
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
While using Samsung Pass you may encounter some errors that do not allow you to use the app properly. Below, find out more about what to do if this happens.
How to report a Samsung Pass error
If an error occurs while using Samsung Pass, contact us by following the steps below:
Step 1. Launch "Samsung Pass".
Step 2. Tap the more options icon.
Step 3. Tap “Contact us”.
Step 4. Tap “Error reports”.
Step 5. Send the error details you want to report.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
Thank you for your feedback!
Please answer all questions.
RC01_Static Content : This text is only displayed on the editor page