How to solve an error in the PENUP app
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
While using PENUP you may encounter some errors that don’t allow you to use the app properly.
What to do if an error occurs in the PENUP app
The error may be due to excessive network traffic or a server inspection. Please try again later.
If there is no problem with your network connection but you continue to experience problems, please use the “Contact us” option. We will be happy to assist you. You can use this option by following the next steps:
Step 1. Go to PENUP and tap the more options icon.
Step 2. Click “Contact us”.
Step 3. There you can find more information about your problem.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
Thank you for your feedback!
Please answer all questions.
RC01_Static Content : This text is only displayed on the editor page