Problems with Samsung Health Monitor installation
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Installing the Samsung Health Monitor app is simple. However, like other apps, it has requirements must be met or there will be problems with the installation.
The basic requirements for a trouble-free installation are:
- Connect the Watch normally through the Galaxy Wearable App.
- Update the firmware of your Watch to the latest version through the Galaxy Wearable app.
- Samsung Health Monitor can only operate on the wearable devices with Watch Active2 or higher.
- Samsung Health Monitor is not supported on third-party devices, or if the user/devices are overseas.
- The Android version of the smartphone must be Android™,N (7.0) or higher.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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