Will my messenger data transfer with Smart Switch?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Smart Switch allows you to transfer messages on your Android™ or iOS devices from apps such as WhatsApp or Kakao Talk to a new Samsung device. Know how Smart Switch makes it possible below.
To share your messenger application data, you must remember to back up the data and update the applications to the most recent version.
If you want to import data, you must review these conditions:
- Smart Switch version: 3.7.21.5 or more.
- WhatsApp version:
- iOS: 2.21.160.13 or more.
- Android: 2.21.16.16 or more.
- If the Galaxy device used WhatsApp before restoring Smart Switch, restoration will not proceed.
- The WhatsApp chat data restoration function is only supported for transmission through cable.
Transmission of WhatsApp chats is not supported on Android devices through Smart Switch.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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