How to Troubleshoot a Remote Control that is not Working

If you have a remote that uses batteries, remove the batteries, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again. Check out the user manual if you need help accessing the battery compartment.

Alternatively, if you have a 2021 or newer TV model (with a solar remote), you can reset the solar remote. Press and hold Return and Enter (the center of the navigation pad) for 10 seconds. After performing this reset, you will need to pair the remote to the TV again. Please skip ahead to Step 3. 

Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Powerbutton on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.

• If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. 

• If your remote is not a Smart Remote, and you see the IR light, turn on your TV using the controls on the TV directly. Then, try controlling the TV again by pointing the remote directly at the Samsung logo. If the remote still will not work, visit our Support Center to request service. (If your TV will not turn on when using the controls on the TV, see our guide.)

If you have a Smart Remote, try to pair it with the TV. 

Step 1. Press and hold Return and the button that is diagonally up and to the right of Return. (This is usually the button with 4 colored dots, but can vary depending on the remote). This will reset the smart remote.

Step 2. Stand within 1 foot of the TV, and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.

If the remote will not pair:

Step 1. Unplug the TV for 30 seconds, and plug it back in.

Step 2. Stand within 1 foot of the TV, and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.

Step 3. If the remote still does not pair to the TV, contact us.